Smart External Camera Installation

Set-up Guide | External Camera

External Camera | Frequently Asked Questions

How do I reset my device?

To reset the external camera you will need to follow the below steps:

1) Remove the rubber stop from the back of the camera.

2) Press and hold the reset button for 5 seconds or until you hear an audio prompt.

3) Your camera is now reset and ready to be paired to our app.

How often do I need to charge my external camera?

You should only need to re-charge your batteries once every 1-3 months, this will however depend upon individual usage and settings.

For example high PIR sensitivity will use up the battery life more quickly. 

Please note: signal strength will significantly impact the battery performance of this device. As a general guide we recommend 80%+ signal strength for optimal functionality.

What are the cloud storage options?

£3.23 per month (14 day event recording)

£7.19 per month (30 day event recording)

£32.40 per annum (1 year – 14 day event recording)

£72.02 per annum (1 year – 30 day event recording)

Why isn’t my camera detecting motion?

Please ensure the 'PIR' setting is enabled and set to an appropriate sensitivity within our app. To do this click into your external camera and then click the pencil icon in the top right corner to open the settings of your camera. Next, select the PIR option (this is your motion detection setting) and make sure this is enabled and set to whichever sensitivity is most appropriate for your home. We would recommend trying out different levels of sensitivity until you find the most suitable option.

Can I use a SD card instead of paying for cloud storage?

Yes, the memory card for the camera is located in the back of the device underneath the rubber stop.

The device can take memory cards up to 128GB.

Is the camera waterproof?

Yes, the external camera has a waterproof rating of IP65.

Please ensure the rubber stop in the back of the camera is firmly replaced after each time of accessing the back compartment of the camera.

This rubber stop is crucial to stopping water damage to your camera.